Reference

Your Agreement With pick5va Starts Here

These Terms and Conditions form the binding agreement between you and pick5va when you open an account and access our lobby in any eligible US state.

Account eligibility rulesPayPal, Venmo & Play+ payment termsState-dependent access policyAccount suspension conditionsDispute resolution process
Explore the Lobby Read FAQ
pick5va Your Agreement With pick5va Starts Here
HOW WE HANDLE THIS

Security, Data and Your Account Rights

These Terms exist to protect both sides of the account relationship. We hold your personal and financial data under strict security standards, and we only retain what is required to operate your account and comply with applicable state regulations. Here is what that looks like in practice.

Data Retention Policy We keep your account data only as long as required by the applicable state regulations and our internal compliance standards. You may request a data summary through the account settings menu.
Cookie and Session Terms Our site uses session cookies to maintain your logged-in state and preference cookies to remember your lobby settings. You can adjust cookie preferences from the footer link on any page.
Account Security Obligations You are responsible for keeping your login credentials confidential. We use two-step verification via SMS or authenticator app. Report any unauthorized access to our support team immediately.
Requesting Policy Changes To request a correction to your account details, dispute a terms interpretation, or ask for account closure, contact support via live chat or email with your account ID ready.
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a payment dispute, or an account restriction? We have three direct paths to our support team. Response times vary by channel, but every terms-related inquiry is logged and tracked through our account-help system so nothing falls through the cracks.

Live Chat Start a live chat session from inside your account dashboard. Use this for urgent terms questions, payment holds, or account access issues that need a fast written response.
Email Support Send a detailed message to our support address for formal inquiries about policy clauses, dispute documentation, or written confirmation of account decisions.
Account Help Center Access the Help Center directly from your mobile account menu. It carries clause-specific articles, PayPal and Venmo dispute steps, and Play+ card query workflows.

Common Questions About Our Terms

These are the questions we hear most often about how our Terms and Conditions apply to real account situations — from payment disputes to state eligibility and account closure rights.

Yes. By accessing our platform, you confirm eligibility under your state's law. If your state does not permit this activity, these Terms prohibit your use and your account will not be activated.

If your account is closed in good standing, any remaining balance is returned via your original payment method — PayPal, Venmo, or Play+. Suspension cases are reviewed individually before a balance decision is made.

We post all Term updates to this page with a revised effective date. Continuing to use your account after that date counts as acceptance. If you object, contact support to initiate account closure.

Raise the dispute through our live chat or email support with your transaction reference number. We review payment logs directly and coordinate with the relevant payment rail to resolve the issue.

We collect identity and payment information required for account verification and state compliance. Full details are in our Privacy Policy, linked in the footer, which is incorporated into these Terms by reference.

Play+ card use on your account is subject to these Terms plus the card issuer's own cardholder agreement. Load limits and transfer rules set by the card issuer apply on top of our standard deposit policy.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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