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How pick5va Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This privacy policy covers exactly what we collect when you open an account, make a PayPal or Venmo deposit, or browse the lobby — and what we do with that information once…

Data collected only as neededPayPal, Venmo, Play+ transaction privacyYour right to access your dataNo data sold to third partiesSecure account storage
pick5va How pick5va Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Privacy at pick5va is not a checkbox — it is part of how the account system is built. Here is how the four core areas of your data are managed from the moment you open an account to the moment you request deletion.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand lobby traffic patterns. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Your account is protected with SSL encryption on every page. Password resets require email verification, and unusual login attempts trigger an additional identity check before access is restored.
Data Retention and Deletion We keep your account data for as long as your account is active or as required by applicable state law. Once you close your account, non-required data is deleted on a rolling schedule.
Who Can Access Your Record Only authorized pick5va team members with a verified operational need can view your account data. We do not share, sell or rent your personal information to marketers or unaffiliated third parties.
PRIVACY CONTACT

Reach Us About Your Privacy

Have a question about your data or want to request access to the information we hold? Our account support team handles privacy requests directly. Reach out through any of the channels below and include your registered email address so we can locate your account record without delay.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can pull up your data record and walk you through a removal or access request in real time.

Email Support

Send your privacy request to our support address listed in your account settings. Include your registered email and the nature of your request for fastest handling.

Account Help Center

Log into your account on mobile or desktop and navigate to Help to submit a formal data request form. We acknowledge all requests within a reasonable timeframe.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders about their personal data, how it is used, and how to exercise their rights under this policy.

We collect your name, email address, state of residence, and payment method details such as your PayPal email or Play+ card number. We also log device and session data for security purposes.

We do not sell or rent your personal data. We may share information with payment processors like PayPal and Venmo solely to complete transactions, and with identity verification partners as required by state law.

Log into your account and use the Help Center form, or contact support via live chat or email. Include your registered email address so your record can be located and returned promptly.

Yes. Submit a deletion request through your account's Help Center or via email support. We will remove non-required data after verifying your identity, subject to any retention obligations under applicable state law.

Payment transactions run through each provider's own secure environment. We receive only confirmation data — not your PayPal password, Venmo PIN, or full Play+ card number. Full credentials are never stored on our servers.

This policy applies to all account holders where access is permitted under local state law. Availability of our platform depends on your state of residence and applicable regulations in eligible states.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.